1. When a refund may be considered
- Payment has been confirmed but the digital product cannot be fulfilled and the order is confirmed as unable to be completed.
- A verified duplicate payment occurred for the same intended transaction.
- A technical or payment reconciliation error attributable to our transaction process is confirmed after investigation.
2. Transactions generally not eligible for refund
- The product was successfully delivered to the Player ID, User ID, server, zone, region, phone number, or other destination supplied by the customer.
- The customer selected the wrong product, amount, account, server, or destination information and the transaction has already been successfully processed.
- The receiving game/service account is restricted, banned, inaccessible, or otherwise unable to use the delivered product for reasons outside the transaction process.
- The customer requests a promotion or price difference after a completed purchase.
3. Refund request procedure
- Contact official PakarTopup customer support.
- Provide the invoice number and, when requested, payment proof and relevant transaction information.
- We will review the payment status, provider status, and fulfilment records.
- If a refund is approved, the refund method will be determined based on the original payment channel and available provider capabilities.
4. Processing time
Refund completion time depends on the payment channel, bank, e-wallet, payment gateway, and investigation requirements. We will provide information after the transaction has been verified.
5. Fees and amounts
The amount returned is determined from the verified transaction and applicable payment-channel rules. Fees already charged by external payment providers may be subject to the provider's own refund rules.
Contact
If you have questions regarding this page, please contact official PakarTopup customer support.
