1. About this Privacy Policy
This Privacy Policy explains how PakarTopup collects, uses, stores, protects, and shares information when you access our website, create an account, place an order, make a payment, or contact customer support.
2. Information we may collect
- Account information such as name, email address, phone number, and account identifiers.
- Transaction information such as invoice number, selected product, amount, payment status, and transaction history.
- Game or service destination information such as Player ID, User ID, server, zone, region, or other information required to fulfil an order.
- Technical information such as IP address, browser/device information, logs, security events, and traffic source.
- Customer support communications and information you voluntarily provide to us.
3. How we use information
- To create and manage accounts.
- To process payments and fulfil digital products or game top ups.
- To verify, monitor, and resolve transactions.
- To prevent abuse, fraud, unauthorised access, and security incidents.
- To provide customer support and transaction notifications.
- To analyse service performance and improve the website and user experience.
- To measure advertising performance and marketing effectiveness where applicable.
4. Payments and service providers
To process transactions, certain information may be processed by payment gateways, digital product providers, communication providers, hosting/security providers, and other service providers required to complete the service. Each provider may process data under its own applicable terms and privacy practices.
5. Cookies, analytics, and advertising
PakarTopup may use cookies or similar technologies to maintain sessions, improve security, understand website usage, remember relevant preferences, and measure advertising performance. Our website may use Google Ads tags or related Google measurement technology to measure visits and conversions.
6. Sharing of information
We only share information when reasonably necessary to provide the service, process a transaction, protect the service, comply with applicable obligations, or where you have authorised the disclosure. We do not sell customer personal information to advertisers.
7. Data retention and security
Information is retained for as long as reasonably necessary for transactions, account administration, security, dispute handling, accounting, and applicable legal or operational requirements. We use reasonable technical and organisational safeguards, although no internet-based system can guarantee absolute security.
8. Your choices
You may contact us to request assistance regarding your account or personal information. Some transaction records may need to be retained where required for security, accounting, dispute handling, or applicable obligations.
9. Changes to this policy
We may update this Privacy Policy when our services, providers, technology, or applicable requirements change. The latest version will be published on this page.
Contact
If you have questions regarding this page, please contact official PakarTopup customer support.
